This agreement may be prepared in multiple languages such as German, English and Dutch. In the event of any inconsistency, the English version shall apply and be binding upon the parties.
AGREEMENT BETWEEN YOU AND VISIONHOST INTERNATIONAL B.V.
123WEBSHOP is one of a number of internet related services which are provided by Visionhost International B.V.. The following terms and conditions apply in respect of the provision of all such internet related services which Visionhost International B.V. may provide to the Customer, not simply 123WEBSHOP.
Visionhost International B.V. may vary these terms and conditions when it considers it necessary to do so. However, Visionhost International B.V. shall provide the Customer with as much notice as is reasonably possible (which may be by email and/or a pop-up splash screen when the Customer logs into any Visionhost Website and/or any Visionhost Application) and, in any event no less than 30 days' notice (save where such variation results from a change in applicable laws or regulations). The Customer is responsible for regularly reviewing these terms, conditions and notices. Continued access to or use of the Services provided by Visionhost International B.V. after any such change shall constitute consent to such change. Unless explicitly stated otherwise, any new services or features that change or improve the Services shall be subject to these Conditions, as modified from time to time.
1.1 Definitions. In these Conditions, the following definitions apply:
"Business Day" means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
"Charges" means the charges payable by the Customer for the supply of the Services in accordance with condition 7.
"Commencement Date" has the meaning set out in condition 2.2.
"Conditions" means these terms and conditions as amended from time to time in accordance with condition 14.10.
"Contract" means the contract between Visionhost International B.V. and the Customer for the supply of Services in accordance with these Conditions.
"Customer" means the person or firm who purchases Services from Visionhost International B.V.
"Customer Data" means any data held within any Deliverable, including any data relating to clients and/or customers of the Customer.
"Customer Default" means any act or omission by the Customer (or one of its sub-contractors or agents) or failure by the Customer (or one of its sub-contractors or agents) to perform any relevant obligation.
"Customer Feedback" means any feedback and/or suggestions which the Customer may provide to Visionhost International B.V. from time to time in relation to the Services and other services which Visionhost International B.V. might consider offering in the future.
"Customer Materials" means any and all instructions, requirements, specifications, materials and/or other content which the Customer provides to Visionhost International B.V. (which shall include any and all content which the Customer uploads into any Visionhost Application or onto any hosting environment provided by Visionhost International B.V.) from time to time (other than any Customer Feedback).
"Customer Payment Service Providers" means the third party service providers necessary to enable the Customer to receive payments via any website hosted by Visionhost International B.V. as part of any Services, which shall include any and all merchant acquirers and internet payment service providers (which may be providing payment gateways).
"Customer's Log-In Details" means the username and password details required for the Customer to log-in to any Visionhost Website and/or any Visionhost Application.
"Deliverables" means: (i) in respect of any Visionhost Standard Services, any deliverables or other output created as a result of the use by the Customer of such services (by way of example, in respect of 123WEBSHOP, the Deliverables shall mean: (a) the e-commerce website which the Customer creates using the applicable Visionhost Application; and (b) the hosting of such website); and (ii) in respect of any Visionhost Bespoke Services, the deliverables set out in the Quotation which are to be produced by Visionhost International B.V. for the Customer.
"Visionhost Application" means an application made available (via the internet as a hosted application service, or by any other means) by Visionhost International B.V. to the Customer as part of the provision of a Service.
"Visionhost Bespoke Services" means any one or more of Visionhost International B.V.' service offerings which requires Visionhost International B.V. to undertake bespoke work on behalf of the Customer, including: webdesign.
"Visionhost Materials" means any and all materials, applications and/or other content made available to the Customer by Visionhost International B.V. in providing any Service.
"Visionhost Standard Services" means any one or more of Visionhost International B.V.' standard service offerings, including: (i) 123WEBSHOP; (ii) 123INVOICE; (iii) 123WEBPAGE; (iv) webhosting; (v) search engine optimalisation.
"Visionhost International B.V." means Visionhost International B.V. registered in The Netherlands with company number 56509464 and with registered address at Zichtenburglaan 31, 2544 EA, Den Haag, The Netherlands
"Visionhost Website" means, in respect of a particular Service, the applicable website operated by Visionhost International B.V. for such service. By way of example, in respect of 123WEBSHOP, the Visionhost Website means the website accessed via the url: http://www.123webshop.de/.
"Inappropriate Content" means content which does or may infringe any applicable laws, regulations or third party rights (such as material which is obscene, indecent, pornographic, seditious, offensive, defamatory, threatening, liable to incite racial hatred, menacing or promoting violence of any kind, blasphemous, breaches any third party Intellectual Property Rights (including copyrighted works, commercial audio, video, music files, pirated software, ROMS, emulators, freaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above, or any material which provide "links to" or "how to" information about such material) or constitutes harassment).
"Intellectual Property Rights" means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
"Order" means: (i) in respect of any Visionhost Standard Services, the Customer's order for one or more of such services made by completing the "Sign Up" process via the Visionhost Website; and (ii) in respect of any Visionhost Bespoke Services, the Customer's written acceptance of Visionhost International B.V.' Quotation for the same.
"Quotation" means, following receipt of Requirements for the provision of Visionhost Bespoke Services from the Customer: (i) Visionhost International B.V.' description of the Visionhost Bespoke Services (which may or may not be similar or identical to those requested within the Requirements); together with (ii) Visionhost International B.V.' cost quotation for the provision of such Visionhost Bespoke Services.
"Requirements" means the Customer's requirements for the provision of Visionhost Bespoke Services by Visionhost International B.V. which the Customer has made known to Visionhost International B.V. prior to the creation of a Quotation;
"Service Levels" means: (i) in respect of any Visionhost Standard Services, the service levels described on the relevant Visionhost International B.V. website; and (ii) in respect of any Visionhost Bespoke Services, the service levels set out in the applicable Quotation.
"Services" means the Visionhost Standard Services and/or the Visionhost Bespoke Services (as may be ordered from time to time by the Customer).
"Specification" means: (i) in respect of any Visionhost Standard Services, the specification of the Services as more particularly described in the "overview" section of the relevant Visionhost Website; and (ii) in respect of any Visionhost Bespoke Services, the specification set out in the applicable Quotation.
"Virus" means any thing or device (including any software, code, file or programme) which may: (i) prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; (ii) prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or (iii) adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
1.2 Construction. In these Conditions, the following rules apply: (i) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality); (ii) a reference to a party includes its successors or permitted assigns; (iii) a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted; (iv) any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and (v) a reference to writing or written includes faxes and e-mails.
2.1 The Order constitutes an offer by the Customer to purchase the applicable Services in accordance with these Conditions.
2.2 The Order shall only be deemed to be accepted: (i) in respect of any Visionhost Standard Services, when Visionhost International B.V. provides online access to the applicable services and has received the initial payment from the Customer in respect of the same; and (ii) in respect of any Visionhost Bespoke Services, when Visionhost International B.V. issues written acceptance of the Order, at which point and on which date the Contract shall come into existence ("Commencement Date").
2.3 The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of Visionhost International B.V. which is not set out in the Contract.
2.4 Each Visionhost Website includes certain content which was not created by Visionhost International B.V., including: (i) details of/links to other websites; (i) details of customer testimonials; and (iii) blogs written by third parties (including customers). This content is included for information only but is not intended to make any representations with regard to the Services. The parties acknowledge that they shall not form part of the Contract or have any contractual force.
2.5 Any advertising issued by Visionhost International B.V., and any descriptions or illustrations contained in Visionhost International B.V.' catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
2.6 The agreement is concluded for a period of at least 12 months and shall be extended each time by periods of 12 months, unless Visionhost or Customer terminates the agreement at the end of the term taking account of a period of notice of at least 1 month.
2.6.1 Termination of the agreement must occur in writing. Customer can also validly terminate the agreement by sending an e-mail with a request for confirmation of receipt to the customer service via info@visionhost.com
2.6.2 When Customer does not provide order for discontinuance of a domain, Visionhost is entitled to delete or to return the domain to the competent granting authority after cancellation or termination of the agreement. Visionhost points out in this regard that in such a case Customer could still have an obligation to compensate towards the granting authority.
2.6.3 Licensee shall refrain from every direct or indirect use of the licensed services after cancellation or termination of the license agreement and is obliged to remove all information acquired from Visionhost within two workdays after the date of cancellation or termination from all (computer) appliances present at Licensee.
2.7 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
3. SUPPLY OF SERVICES BY VISIONHOST INTERNATIONAL B.V.
3.1 Visionhost International B.V. shall supply the Services (detailed in an Order which Visionhost International B.V. has accepted) to the Customer in accordance with the Specification and the Service Levels in all material respects. The parties acknowledge that the following applies in respect of the application of the Service Levels:
3.1.1 The Service Level availability measure refers to an access point on Visionhost International B.V.' hosting provider's backbone network. It does not apply to the portion of the circuit that does not transit the hosting provider's backbone network, as the Customer is responsible for its own internet access. Availability does not include scheduled or emergency maintenance events, Customer or third party caused outages or disruptions, or outages or disruptions attributable in whole or in part to force majeure events within the meaning of condition 14.3.
3.1.2 All measurements are performed at five-minute intervals and measure the availability of a test page within 30 seconds. Availability measurement shall be carried out by Visionhost International B.V. and is based on the monthly average percentage availability, calculated at the end of each calendar month as the total actual uptime minutes divided by total possible uptime minutes in the month.
3.2 The parties agree that any performance timescales specified by Visionhost International B.V. shall be estimates only and time shall not be of the essence for performance of the Services.
3.3 Visionhost International B.V. shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and Visionhost International B.V. shall notify the Customer in any such event.
3.4 Visionhost International B.V. warrants to the Customer that:
3.4.1 the Services will be provided using reasonable care and skill; and
3.4.2 it has the right to make available the Visionhost Websites, the Visionhost Applications and Visionhost Materials for use by the Customer in the manner permitted under these Conditions.
3.5 If Visionhost International B.V.' performance of any of its obligations under the Contract is prevented or delayed by any Customer Default:
3.5.1 Visionhost International B.V. shall, without limiting its other rights or remedies, have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays Visionhost International B.V.' performance of any of its obligations;
3.5.2 Visionhost International B.V. shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Visionhost International B.V.' failure or delay to perform any of its obligations as set out in this condition 3.5; and the Customer shall reimburse Visionhost International B.V. on written demand for any costs or losses sustained or incurred by Visionhost International B.V. arising directly or indirectly from the Customer Default.
3.6 Where the Services include an obligation for Visionhost International B.V. to register a domain name, this will require Visionhost International B.V. to use the services of a third party. In such circumstances, the Customer acknowledges and agrees that the registration of such domain names will be subject to the relevant registrar's terms and conditions.
Any complaints regarding a registration or usage of a domain name should be made to Visionhost International B.V.' Customer Support team by email to support@visionhost.com
4.1 Visionhost International B.V. agrees to provide the Services to the Customer solely for the Customer's business purposes.
4.2 The Customer shall not:
4.2.1 attempt to copy, duplicate, modify, create derivative works from or distribute all or any portion of the Visionhost Materials or Visionhost Applications except to the extent expressly set out in these Conditions or as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties;
4.2.2 attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Visionhost Materials or Visionhost Applications, except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties;
4.2.3 access all or any part of the Services in order to build a product or service which competes with Services;
4.2.4 use the Services to provide services to third parties (or any subsidiary or holding company of the Company) whether or not for profit;
4.2.5 subject to condition 14.4.2, transfer, temporarily or permanently, any of its rights under a Contract; or
4.2.6 attempt to obtain, or assist third parties in obtaining, access to the Services.
4.3 The Customer shall use reasonable endeavours to prevent any unauthorised access to, or use of, the Services and notify the Supplier promptly of any such unauthorised access or use. The Customer shall ensure that the Customer Log-in Details are kept secure and confidential at all times.
4.4 High Resource Usage: In providing the Services, Visionhost International B.V. maintains very large ratios of bandwidth and disk space per customer. Currently, Visionhost International B.V. has implemented an "unlimited" bandwidth and disk space usage policy. However, should Visionhost International B.V. consider that the Customer is using server resources to such an extent that it jeopardises server performance and resources for other customers ("Excessive Resource Usage"), Visionhost International B.V. reserves the right to suspend or terminate immediately the provision of the Services to the Customer. Such a suspension would only be implemented in extreme circumstances and is intended to prevent the misuse of the Services and/or Visionhost International B.V.' servers. For the avoidance of doubt, bandwidth usage which equals or exceeds 45Gb in any month (or a pro-rata proportion of the same on a daily basis) shall constitute Excessive Resource Usage for the purposes of this condition.
5.1 Visionhost Standard Services
The Visionhost Standard Services are standard services and, as such, are automatically accepted by the Customer when the applicable Order is made.
5.2 Visionhost Bespoke Services
5.2.1 On delivery of each Deliverable, the Customer shall be able to access the Deliverable in the manner specified in the Quotation. Within five days of Visionhost International B.V. notifying the Customer of such access being made available, the Customer shall review the Deliverable to confirm that it functions in material conformance with the Specification. If the Customer believes that the Deliverable fails in any material respect to conform with the Specification, the Customer shall give the Supplier a detailed description of any such non-conformance ("Defect"), in writing, within the five-day review period ("Defect Notice").
5.2.2 A Deliverable shall be deemed accepted:
5.2.2.1 If a Defect Notice is not received within the five-day review period;
5.2.2.2 if the Customer uses any part of the applicable Deliverable other than for test purposes, notwithstanding any Defect Notice; or
5.2.2.3 where Visionhost International B.V. can show that the relevant Deliverable has been produced in accordance with the Specification (and this shall automatically be the case where Visionhost International B.V. can demonstrate that the Deliverable passes any acceptance tests which are expressly set out in the Quotation), notwithstanding any Defect Notice.
5.2.3 Where any Defect results from a Customer Default ("Non-Visionhost Defect"), the Deliverable shall be deemed accepted notwithstanding any Defect Notice. Visionhost International B.V. shall provide assistance reasonably requested by the Customer in remedying any Non-Visionhost Defect by supplying additional services or products. The Customer shall pay Visionhost International B.V. in full for all such additional services and products at Visionhost International B.V.' then current fees and prices.
6.1 The Customer shall only use the Visionhost Websites, Visionhost Applications and Visionhost Materials in the manner permitted by these Conditions.
6.2 Customer Materials
6.2.1 Visionhost Standard Services: All Customer Materials must be provided in the format required by the applicable Visionhost Website/Visionhost Application.
6.2.2 Visionhost Bespoke Services: Unless agreed otherwise in writing, all text will be provided by the Customer in electronic format (ASCII text files delivered on CD via overnight courier or via e-mail or FTP) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg or .tiff format. Additional expenses may be incurred and will be invoiced accordingly for corrective work, conversion of media or outside facility charges. Although a reasonable attempt shall be made by Visionhost International B.V. to return to the Customer any images or printed material provided in respect of the provision of the Services, such return cannot be guaranteed.
6.2.3 The Customer shall ensure that the Customer Materials do not contain any Inappropriate Content or Viruses or cause any Deliverables to contain any Inappropriate Content or Viruses. For the avoidance of doubt, Customers should note that Visionhost International B.V. do permit the use of its Services for Customers undertaking activity in the "adult entertainment industry", provided there are no pornographic images or other content which Visionhost International B.V. may consider offensive.
6.2.4 To the extent that any of the Customer Materials are not owned outright by the Customer, free of any encumbrances, the Customer shall ensure that, before any such Customer Materials are provided to Visionhost International B.V. (including by way of upload into any Visionhost Website or Visionhost Application) it has obtained all appropriate third party licences and consents necessary for the same.
6.3 The Customer shall be solely responsible for the use and/or operation of the Deliverables. In particular, the Customer shall:
6.3.1 ensure that, at all times, the use and/or operation of the Deliverables is in compliance with all applicable laws and regulations which may apply to the same;
6.3.2 obtain and maintain all necessary licences, permissions and consents which may be required in respect of the use and/or operation of the Deliverables before any such use and/or operation commences;
6.3.3 put in place any third party contracts with Customer Payment Service Providers which may be required; and
6.3.4 where taking payment via any Deliverable, ensure that it has received appropriate funds through its Customer Payment Service Providers before performing any services or despatching any goods.
The Customer's attention is particularly drawn to the rules of the Payment Card Industry (i.e. the rules applying to the taking of payments on cards such as Visa, MasterCard, Maestro and EuroPay). The Customer should note that, in providing the Services, Visionhost International B.V. is not processing, transmitting or storing any payment card details. This is undertaken by third party payment gateways (provided by Customer Payment Service Providers).The Customer must ensure it is compliant with all the applicable rules put in place by the Payment Card Industry. Visionhost International B.V. shall have no responsibility or liability whatsoever for the acts or omissions of any Customer Payment Service Provider.
6.4 Where the Deliverable is a website, the Customer acknowledges that Visionhost International B.V. has no control over any content placed on such website by visitors to such site and does not purport to monitor the content of the site. Visionhost International B.V. reserves the right to remove content from any such website which it is hosting where it reasonably suspects such content is Inappropriate Content. Visionhost International B.V. shall notify the Customer if it becomes aware of any allegation that content on the website may be Inappropriate Content (unless it is prevented from doing so by law).
6.5 The Customer shall co-operate with Visionhost International B.V. in all matters relating to the Services and shall provide Visionhost International B.V. with such information and materials as Visionhost International B.V. may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects.
6.6 Where the Deliverables under a Contract for the provision of Visionhost Bespoke Services include the creation of a website to be installed on a third-party server, the Customer must grant Visionhost International B.V. the necessary access to the Customer's storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
6.7 Responsibility for Backing Up Data: Where stated as part of the relevant Service, Visionhost International B.V. shall make periodic back-ups of the Deliverables. The Customer acknowledges that such back-ups may be made outside of the UK and outside of the EEA. However, the Customer must ensure that any and all data, the loss of which may cause financial or other loss, is backed-up by the Customer.
6.8 Payment Card Information: The Customer acknowledges that it must not use the Services to store payment card information within any element of the credit card information after processing it.
6.9 Customer Support: Before providing any customer support, for security reasons Visionhost International B.V. requires the Customer representative to be authenticated. The Customer acknowledges that Visionhost International B.V. has the right to deny the provision of customer support if authentication is not successful.
7.1 Visionhost Standard Services
7.1.1 The Charges for the Visionhost Standard Services shall be as set out on the applicable Visionhost Website at the time the applicable Order is accepted by Visionhost International B.V. in accordance with condition 2.2.
7.1.2 However, Visionhost International B.V. reserves the right to change such Charges when it considers it necessary to do so. However, Visionhost International B.V. shall provide the Customer with as much notice as is reasonably possible and, save where a change in applicable laws or regulations affects the cost to Visionhost International B.V. in providing a Service, no less than 30 days' notice of the same.
7.1.3 Some of Visionhost International B.V.' Charges are subject to a "Money Back Guarantee". Where this is the case, this will be stated on the applicable Visionhost Website. Any such "Money Back Guarantee" shall only apply to Visionhost International B.V.' full prices. It shall not apply where the Customer has benefitted from any special offers or discounts to the Charges (including where a voucher code has been used).
7.1.4 Invoicing: Visionhost International B.V. shall invoice the Customer via the relevant Visionhost Website.
7.1.5 Payment: Visionhost International B.V. shall take payment automatically following invoicing using the payment choice chosen by the Customer via the relevant Visionhost Website.
7.2 Visionhost Bespoke Services
7.2.1 The Charges for the Visionhost Bespoke Services shall be as set out on the applicable Quotation, which shall be valid for a period of 30 days from the date of such Quotation. However, the Charges set out in any Quotation which has not yet formed a Contract shall not be binding unless and until the applicable Order is accepted by Visionhost International B.V. in accordance with condition 2.2. Any additional Visionhost Bespoke Services which may be provided at the request of the Customer shall be on a time and materials basis at Visionhost International B.V.' then current standard rates.
7.2.2 However, Visionhost International B.V. reserves the right to change such Charges in the following circumstances by notice in writing:
7.2.2.1 Visionhost International B.V. may change any of the Charges at any time where a change in applicable laws or regulations affects the cost to Visionhost International B.V. in providing a Service;
7.2.2.2 Visionhost International B.V. may change the Charges for any ongoing maintenance services on no less than 14 days' written notice to the Customer.
7.2.3 Invoicing: The invoicing procedures for the Visionhost Bespoke Services shall be as set out on the applicable Quotation.
7.2.4 Payment: Unless stated to the contrary, Visionhost International B.V. shall require payment of the Charges in cleared funds prior to the commencement of the Visionhost Bespoke Services. Where otherwise agreed in any Quotation, the Customer shall pay each invoice submitted by Visionhost International B.V. by valid payment card (which is accepted by Visionhost International B.V.), cheque or bank transfer in full and in cleared funds within 30 days of the date of the invoice but, in any event, prior to release of the applicable Deliverables. Time for payment shall be of the essence of the Contract. Without limiting any other right or remedy of Visionhost International B.V., if any Deliverable has been completed but payment has not been made, Visionhost International B.V. may in its discretion choose not to release such Deliverable to the Customer.
7.3 Special "new customer" offers/discounts to the Charges are only available to new customers. Existing and/or previous customers are not eligible for these offers.
7.4 All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being ("VAT") unless expressly stated to the contrary. Where any taxable supply for VAT purposes is made under the Contract by Visionhost International B.V. to the Customer, the Customer shall, on receipt of a valid VAT invoice from Visionhost International B.V., pay to Visionhost International B.V. such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
7.5 Failure to Pay by the Due Date: Without limiting any other right or remedy of Visionhost International B.V., if the Customer fails to make any payment due to Visionhost International B.V. under the Contract by the due date for payment ("Due Date"), Visionhost International B.V. shall have the right to charge interest on the overdue amount at the rate of 8% per annum above the then current base rate of Barclays Bank Plc accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.
7.6 The Customer's attention is particularly drawn to the rules of the Payment Card Industry (i.e. the rules applying to the taking of payments on cards such as Visa, MasterCard, Maestro and EuroPay). The Customer should note that, in providing the Services, Visionhost International B.V. is not processing, transmitting or storing any payment card details. This is undertaken by third party payment gateways (provided by Customer Payment Service Providers).The Customer must ensure it is compliant with all the applicable rules put in place by the Payment Card Industry. Visionhost International B.V. shall have no responsibility or liability whatsoever for the acts or omissions of any Customer Payment Service Provider.
8. INTELLECTUAL PROPERTY RIGHTS
8.1 The Services, Visionhost Websites and Visionhost Applications: All Intellectual Property Rights in or arising out of or in connection with the Services (including the Visionhost Websites and the Visionhost Applications) shall be owned by Visionhost International B.V.. Except as expressly stated in these Conditions, these Conditions do not grant the Customer any rights to, or in, any such Intellectual Property Rights.
8.2 Visionhost Materials: All Visionhost Materials are the exclusive property of Visionhost International B.V.
8.3 Customer Materials: The Customer shall own all rights, title and interest in and to all of the Customer Materials and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Materials. The Customer grants to Visionhost International B.V. a royalty free, non-exclusive, worldwide, non-exclusive licence to use the Customer Materials to the extent necessary for Visionhost International B.V. to perform the applicable Services.
8.4.1 The Customer shall own all rights, title and interest in and to all of the Customer Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data. The Customer grants to Visionhost International B.V. a royalty free, non-exclusive, worldwide, non-exclusive licence to use the Customer Data to the extent necessary for Visionhost International B.V. to perform the applicable Services.
8.4.2 Visionhost International B.V. shall follow its backing-up procedures described in condition 6.7. In the event of any loss or damage to Customer Materials or any loss of any data relating to , the Customer's sole and exclusive remedy shall be for the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the latest back-up of such Customer Data maintained by Visionhost International B.V.. Visionhost International B.V. shall not be responsible for any loss, destruction, alteration or disclosure of Customer Data caused by any third party.
8.5 Deliverables:
8.5.1 All Intellectual Property Rights in any Deliverables (save for any Customer Materials or Customer Data contained in the same) shall be the property of Visionhost International B.V., and Visionhost International B.V. hereby grants to the Customer a non-exclusive license to such Intellectual Property Rights solely for the purposes receiving the benefit of the applicable Services.
8.5.2 Should the Customer wish to use any Deliverable (or any part of any Deliverable, such as artwork and/or graphic logos designed by Visionhost International B.V.) beyond the scope originally intended, Visionhost International B.V. may, at its discretion, agree to do so under separate agreement.
9.1 If Visionhost International B.V. processes any personal data (as defined in the Data Protection Act 1998) on the Customer's behalf when performing its obligations under any Contract, the parties record their intention that the Customer shall be the data controller and Visionhost International B.V. shall be a data processor and in any such case:
9.1.1 the Customer shall ensure that the Customer is entitled to transfer the relevant personal data to Visionhost International B.V. so that Visionhost International B.V. may lawfully process the personal data in accordance with this agreement on the Customer's behalf;
9.1.2 each party shall take appropriate technical and organizational measures against unauthorized or unlawful processing of the personal data or its accidental loss, destruction or damage.
9.2 Unless indicated otherwise on within the relevant Order, the Customer hereby agrees to allow Visionhost International B.V. to collect and process data and information regarding the Customer's use of the Services and to provide this to: (i) sub-contractors and/or companies affiliated with Visionhost International B.V. for the purposes of marketing Visionhost International B.V.' (or Visionhost International B.V.' affiliated companies) services, or other related services; (ii) for any other purpose connected with the Agreement; or (iii) any governmental or regulatory body for the purpose of Visionhost International B.V.' compliance with any applicable laws and regulations. Visionhost International B.V. will provide the Customer on request with details of all such information held by Visionhost International B.V., and will modify any information that the Customer advises is incorrect.
9.3 Visionhost International B.V. may, from time to time, send the Customer information relating to the services of Visionhost International B.V. and/or those of other companies that Visionhost International B.V. feels may be of interest to the Customer. If the Customer does not want to receive such information, it should inform Visionhost International B.V. in writing.
A party ("Receiving Party") shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the Receiving Party by the other party ("Disclosing Party"), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party's business or its products or its services which the Receiving Party may obtain. The Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party's obligations under the Contract, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This condition 10 shall survive termination of the Contract.
11.1 Nothing in these Conditions shall limit or exclude Visionhost International B.V.' liability for:
11.1.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
11.1.2 fraud or fraudulent misrepresentation; or
11.1.3 breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
11.2 Subject to condition 11.1:
11.2.1.1 any loss of data (including any Customer Data) as this should be backed-up/archived by the Customer;
11.2.1.2 any loss of Customer Materials, as these should be backed-up/archived by the Customer;
11.2.1.3 any breach of security (provided Visionhost International B.V. has used its reasonable endeavours to avoid the same);
11.2.1.4 any loss of profit;
11.2.1.5 any loss of business; or
11.2.1.6 any indirect or consequential loss;
arising under or in connection with the Contract;
11.2.2 Visionhost International B.V.' liability for any breach of Service Levels shall be limited to a maximum of a refund of the Charges for the applicable month in which the failure occurred. Refund requests should be sent via email to: support@visionhost.com
11.2.3 Visionhost International B.V.' total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of the Services provided under the applicable Contract in a 12 month period.
11.3 Indemnities:
The Customer shall indemnify Visionhost International B.V. from and against any and all damages, losses, costs and expenses incurred by Visionhost International B.V. arising as a result of:
11.3.1 any claims relating the use and/or operation of any Deliverable (save for any claim that any Deliverable infringes the Intellectual Property Rights of any third party), including by way of example, any claims resulting from any product or services which the Customer may sell through any Deliverable;
11.3.2 any claim that any of the Customer Materials or Customer Data infringes the Intellectual Property Rights of any third party;
11.3.3 any claim that any of the Customer Materials or Customer Data constitutes Inappropriate Content; and
11.3.4 any Virus which is uploaded to Visionhost International B.V. from the Customer as a result of the provision of the Services.
11.4 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
11.5 This condition 11 shall survive termination of the Contract.
12.1 Without limiting its other rights or remedies, Visionhost International B.V. may terminate the Contract with immediate effect by giving written notice to the Customer if:
12.1.1 if the Customer fails to pay any amount due under this Contract on the due date for payment
12.1.2 the Customer commits a material breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days of that party being notified in writing of the breach;
12.1.3 the Customer suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
12.1.4 the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors;
12.1.5 a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;
12.1.6 the Customer (being an individual) is the subject of a bankruptcy petition or order;
12.1.7 a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
12.1.8 an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer (being a company);
12.1.9 a floating charge holder over the assets of the Customer (being a company) has become entitled to appoint or has appointed an administrative receiver;
12.1.10 a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the Customer;
12.1.11 any event occurs or proceeding is taken with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in condition 12.1.3 to condition 12.1.10 (inclusive);
12.1.12 the Customer suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business; or
12.1.13 the Customer (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.
12.2 Without limiting its other rights or remedies, Visionhost International B.V. may terminate the Contract with immediate effect (and shall, where permitted to to so under all applicable laws and regulations, provide notice to the Customer as soon as reasonably practicable thereafter) if:
12.2.1 Visionhost International B.V. is required by an appropriate authority or other third party to cease to provide the Visionhost Services to the Customer, for example, where Visionhost International B.V. has received an order from the Police;
12.2.2 any content which Visionhost International B.V. is hosting as part of the Services (which shall include any website hosted by Visionhost International B.V.) is the subject of a denial of service attack or a distributed denial of service attack (or any event having a similar effect to the aforementioned); or
12.2.3 the Customer or any of its agents or representatives behaves towards Visionhost International B.V. in a manner which Visionhost International B.V. considers to be abusive or threatening in any manner.
12.3 Without limiting its other rights or remedies, each party shall have the right to terminate for convenience in the following circumstances only:
12.3.1 a Contract for the provision of Visionhost Standard Services by giving the other party no less than 7 days' notice (in writing or by contacting our customer services team over the phone) before the next billing date;
12.3.2 a Contract for the provision of Visionhost Bespoke Services prior to the completion/release of a Deliverable provided that:
12.3.2.1 where Visionhost International B.V. initiates such termination, Visionhost International B.V. agrees to reimburse the Customer in full either by cheque within 30 days of termination, or by cancelling/refunding any payment card transaction(s) and Visionhost International B.V. shall have no further obligations to the Customer;
12.3.2.2 where the Customer initiates such termination (which must be done by calling Visionhost International B.V. cancellation team or in writing to the office address. Email cancellation requests will not be accepted):
(a) if the Customer terminates the Contract within 48 hours after acceptance by Visionhost International B.V., Visionhost International B.V. shall refund twenty five (25%) percent of the total down payment received and Visionhost International B.V. shall have no further obligations to the Customer;
(b) if the Customer terminates the Contract 48 hours or more after acceptance by Visionhost International B.V., Visionhost International B.V. may charge the Customer for design work performed prior to the date of notice of cancellation based, in Visionhost International B.V.' sole discretion upon either (i) the number of hours of work undertaken at Visionhost International B.V.' standard hourly rates; or (ii) for all accepted milestones and a pro-rated amount for partially completed deliverables.
12.4 Without limiting its other rights or remedies, Visionhost International B.V. shall have the right to suspend provision of the Services under the Contract or any other contract between the Customer and Visionhost International B.V. if the Customer becomes subject to any of the events listed in condition 12.1.1 to condition 12.1.13 or condition 12.2.1 or 12.2.2, or Visionhost International B.V. reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.
13. CONSEQUENCES OF TERMINATION
On termination of the Contract for any reason:
13.1 Visionhost International B.V. shall be entitled to delete all data, files, or other information that is stored by Visionhost International B.V. at that time (or within a reasonable time thereafter) which shall include all Deliverables, Customer Materials and Customer Data;
13.2 the Customer shall immediately pay to Visionhost International B.V. all of Visionhost International B.V.' outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Visionhost International B.V. shall submit an invoice, which shall be payable by the Customer immediately on receipt;
13.3 the Customer shall return any Deliverables which have not been fully paid for. If the Customer fails to do so, then Visionhost International B.V. may enter the Customer's premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;
13.4 the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
13.5 conditions which expressly or by implication have effect after termination shall continue in full force and effect.
14.1 Marketing & Publicity: Visionhost International B.V. reserves the right to refer to the Customer and/or feature the Customer's name, logos, product or service brand names, and/or any Deliverable in its own marketing, advertising and/or general promotion (including use on the Visionhost Websites).
14.2 Customer Feedback
14.2.1 Visionhost International B.V. values Customer Feedback. This greatly assists Visionhost International B.V. to continually improve the services for the Customer and other customers. Therefore, where the Customer provides Customer Feedback, it warrants and represents that it owns or otherwise controls the rights necessary to do so and it grants Visionhost International B.V. and its affiliated companies permission to:
14.2.1.1 use, modify, copy, distribute, transmit, publicly display, publicly perform, reproduce, publish, sublicense, create derivative works from, transfer, or sell any such Customer Feedback; and
14.2.1.2 sublicense to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to such Customer Feedback.
No compensation will be paid with respect to Visionhost International B.V.' use of the Customer Feedback. Visionhost International B.V. is under no obligation to post or use any materials the Customer may provide and may remove such materials at any time at Visionhost International B.V.' sole discretion.
14.3 Force majeure:
14.3.1 For the purposes of this Contract, "Force Majeure Event" means an event beyond the reasonable control of Visionhost International B.V. including strikes, lock-outs or other industrial disputes (whether involving the workforce of Visionhost International B.V. or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors. For the avoidance of doubt, the Customer acknowledges that a failure on the part of Visionhost International B.V.' internet connection providers shall constitute a Force Majeure Event.
14.3.2 Visionhost International B.V. shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
14.3.3 If the Force Majeure Event prevents Visionhost International B.V. from providing any of the Services for more than 4 weeks, Visionhost International B.V. shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Customer.
14.4 Assignment and subcontracting:
14.4.1 Visionhost International B.V. may at any time assign, transfer, charge, subcontract or deal in any other manner